We at Power Support are truly excited about our new relationship and products for the Google Pixel phones. We think you will truly love the new Air Jackets for these phones. However, we must admit that we had some minor issues with the screen protectors. Based on recent feedback from our customers, Power Support engineers took a second look at the 3D Tempered Glass for the Pixel 2 and the Pixel 2XL and after extensive testing found there was some room for improvement. Specifically, our engineers, working with Google, looked at three issues: adverse visual effects on the screen surface; the screen’s adhesive; and compatibility with phone cases and covers.
Some of our customers have reported a slight visual abnormality when the 3D Tempered Glass was on the Pixel. Although we found this to be rare our engineers adjusted the inner surface of the glass to eliminate any adverse visual effects.
Other customers reported that the adhesive along the edge of the glass did not completely secure the 3D Tempered Glass to their Pixel 2. So, we redesigned the adhesive and expect no further issues. Of course, we always suggest thoroughly cleaning the surface of the new phone before installing the film. We suggest WHOOSH! Screen Shine, but most screen cleaners will work.
We were concerned that some of our customers reported that the film did not work with some of the other brand name cases used with the Pixel 2 or Pixel 2XL. Of course, we think that the best combination is Power Support’s 3D Tempered Glass Film and Power Support’s iconic Air Jacket for Pixel 2 and Pixel 2XL. But we wanted to be certain that our customers could use our film with any of the “Made for Google” cases that meet Google’s standards for the Google Pixel 2. So, we rigorously tested our 3D Tempered Glass and Air Jackets with all the “Made for Google” products and we are now confident that all work seamlessly together.
Power Support stands behind our products and have since the beginning focused on quality and perfection for all of our products. All 3D Tempered Glass film sold will continue to be of the high standards outlined above. We understand that some customers may be experiencing some minor issues with their current 3D Tempered Glass. We stand by our warranty and will replace any film that does not meet our high standards. If you have a question or concern, please contact us at firstname.lastname@example.org.