If you read our blog:
is my order? Some guidelines and answer about shipping your order,
that we want all of our orders to arrive on time but sometimes things go wrong.
This is especially frustrating for international orders because it is just more
time consuming and expensive to solve. Many of our customers are not in the USA
and sometimes it is hard to explain why their package is taking so long to
deliver. Understanding some of your options and the services available may help
the next time you are ordering online.
Understanding Your Shipping Options for Deliveries Outside of the USA
It is possible to buy Power Support products in Apple Stores
and other locations around the world but sometimes our website is the only
place where you can find what you are looking for. But international shipping
presents a few problems. Most countries have international postal treaties to
assure that a package mailed from the USA will be delivered. But once a package
reaches a country’s customs office the USPS and Power Support have no control.
Some countries’ custom services are very efficient and the package sails
through customs and the package is passed on to an equally efficient and modern
postal service. Some countries are not as efficient. Because of this we warn
all buyers outside of the United States that their package could take up to 30
days to deliver. I know, I know, but we have no control over this.
USPS First Class
Like First Class for domestic packages this is the least
expensive way to deliver an international package and it is the method we use
when you choose Free Shipping if it is available. The USPS will put a tracking
number on the package but in most cases it will only track the package until it
reaches the country’s customs services. For a list of countries that will track
packages through delivery visit
USPSDelivery Confirmation International. It does seem at times US Postal
Workers are not inclined to track these packages at all. It is frustrating to
go on line and see there is little or no tracking information but most of these
packages do make it to their destination within 30 days. For more information
First-ClassMail International at USPS.COM.
USPS Priority Mail
The USPS says that they will deliver Priority Mail
International packages in 6 to 10 business days for most countries. This may
not account for customs and it is significantly more expensive. The big
advantage is that the USPS will track the package to its final delivery in most
USPS Priority Mail
For a bit more you can get your package delivered in
3 to 5 days in most countries and the package will be tracked. Again, we cannot
guarantee how long your package will be in customs. For more information on
international priority mail visit
InternationalMail Services at USPS.COM.
FedEx International: Again,
if you don’t want to fool around and don’t mind paying more FedEx is a great
choice. For most countries we provide these international FedEx services:
- International Priority: 1 to 3 business days.
- Europe First International Priority: Next day to most European
See FedEx online.
- International First: 2 business days delivered by 8:30 am in some
- International Economy: 2 to 5 business days.
These are general times and a lot depends on where you live
and your countries’ customs services. Downtown London may get better service than
a small village in Thailand. For more information visit
FedEx deliveryoptions online.
VAT and Customs
We are required to put the value of purchased products on
the customs forms for USPS and FedEx International packages. We have to do it,
don’t ask us not to. Every country has a different value added tax code and
customs charges. It is impossible for us to track these charges and to
calculate them before we ship the package. You may want to research
restrictions and taxes for your country before you order online. For example,
many countries have a value threshold. For example they will charge one rate
for packages under $50 and a higher rate for packages over $50. If you know
these rate charges you may want to break up your order so everything is not
shipped in one package.
If your taxes and custom charges are just too high you do
have the option of not paying them and rejecting the package. If that happens
the package will be returned to us. If you choose to do this send us an email
and tell us that you want a refund. When the package is returned we will refund
Timing and Distance
Our Shipping Warehouse is located in Seattle, Washington, in
the extreme upper left hand corner of the USA. Whether you request FedEx or
USPS your shipment will go to a central clearing location before it is shipped.
FedEx is generally more efficient at this and USPS packages may take a day or
so before they are sent to your country.
‘When’ you order also affects how fast we can get your
shipment out. The Post Office and FedEx usually pick up your packages about
3:00 pm Pacific time. That means if you order at 5:00 pm Pacific Time your
order will not go out till the next day. The same goes for the weekends. If you
order FedEx International Firston
Friday night you will get your package on Wednesday or Thursday as we do not
ship on Saturday.
Your package has still not arrived!
It does not happen often but sometimes a package just does
not arrive. There can be a lot of reasons the package is lost. It could have
been misplaced, sent to the wrong post office, or dropped behind the counter.
The first step is to check the
online USPSTracking or the FedEx onlinetracking. Both sites have links and information on what to do if your
package has not been delivered. Your first step is to personally contact
FedEx or USPS. If you contact us our
only recourse is to contact FedEx and USPS.
The packages are scanned when they are picked up at our
warehouse so if your package shows that it has been scanned we no longer have
it and we cannot track it any better than you. If your package is really lost
we will replace it, but we want to be sure the package is lost and not merely
late. If it has been 30 days since you ordered the product and you think your
package is lost and FedEx or the USPS cannot help you then contact us at
we will do everything physically possible to track it down and if all fails
then of course we will replace the lost package.
For more information about shipping visit our
Shipping FAQ page
online. For more details about shipping in the USA read our blog:
Where is my order? Some guidelines and answer about shipping your order. For
some answers about what you can do to help ensure your purchase arrives on time
read our blog:
How to Avoid Shipping
Mistakes and Get your Order on Time.